In SpamTitan Cloud, there are three successful requirements for a successful login:
- A valid user name (an email address).
- A valid password.
- You must be coming in from an IP address combination allowed in SpamTitan -- this is typically the cause of not being able to login, even after resetting the password using the "Forgot Password" link from the login page.
To fix, email firstname.lastname@example.org with the following information:
- your name.
- the email address that you are trying to log in with (this will help us search the logs to find the reason that you can't log in).
- the IP address that you are logging in from (if known).
- The URL that you are trying to log in from, typically http://portal.spamtitan.com.